EpicAgents

EpicAgents is one of our own AI products. It’s a platform to create conversational agents with clear goals, like informing, selling or prospecting, without building from scratch.

The problem it solves

Most chatbots fail at the same things: they hallucinate, go off-script, or never complete real tasks. An agent that improvises is useless to a business.

How we solved it

EpicAgents combines the flexibility of language models with configurable deterministic flows: you define the steps the agent must follow, and the agent executes them reliably. You get natural conversation with predictable execution: the agent talks, but never steps outside the process.

The same agent serves on WhatsApp, a web widget and a bio link, and it doesn’t just chat: it books appointments, captures leads in a CRM, and even handles orders and payments. It goes live in minutes, with no infrastructure to set up.

Benefits for the people using it

• Immediate answers at any hour, without waiting for someone to be available.
• Gets the company’s own criteria, not a generic answer from the internet.
• Can leave their details, book a slot or escalate to a person when needed.

Benefits for the business

• Fewer team hours answering the same questions over and over.
• Standardized knowledge: everyone gets the same answer, with the company’s rules.
• Prospect capture outside business hours, which used to be lost.
• Deterministic flows: the agent executes the defined process, it doesn’t improvise.

Where we’ve deployed it

• Sales force enablement — agents trained on the client’s products and rules, so the team can check in the field (see the Creditice case).
• Servicing and data capture — flows per business line that serve, resolve questions and structure the request (see the insurance brokerage case).
• Internal support — assistants that answer employees on policies and processes.

Why it matters

Building this isn’t asking an AI for code. It’s knowing how models behave and how to fit them into a business process without breaking it. That’s exactly the kind of problem we solve for our clients.